Unanswered phone calls are lost clients.
At Allendale Answering Service, we provide support to law offices, lawyers and attorneys. Our representatives are trained to be your receptionists, answering incoming calls professionally and as if they were on-location at your firm. Callers to your practice will be greeted by knowledgeable, skilled operators who will answer basic questions about your office and who will handle your clients as if they were their own.
Here are a few of the valuable services that we provide to the legal field:
- Virtual receptionist: Our courteous representatives are available anytime your clients or potential clients may need you: 24/7/365 and on all holidays and weekends. Allendale Answering Service employs U.S.-based agents who are trained to take your incoming calls in a professional manner.
- Messaging for incoming calls: Sometimes callers may need to reach you when you’re not available. Our team of trained operators record accurate and detailed messages that can be relayed to you in a way most convenient for your needs: fax, email, SMS text and more.
- Call screening: There are times when you may be expecting an important call, but would rather postpone answering other, incoming calls in the meantime. Our agents will screen your calls on your behalf and, when your important call is received, will patch the call directly to whatever number you provide.
- Customized intake forms specific to case types: You likely have a preference in how you wish to receive information at your practice. Allendale Answering Service will ensure that messages are captured according to your specifications and requirements.